Privacy Policy

Millbrooke ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or submitting an enquiry, you consent to the practices described in this policy.

Information we collect

When you submit an enquiry through our contact form, we collect the information you provide, which may include your name, email address, phone number, company name, the service you're interested in, and the contents of your message.

When you visit our website, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, the pages you view, and how you interact with the site. This is collected through cookies and similar technologies (see below).

How we use your information

We use the information we collect to:

• respond to your enquiries and provide our cleaning and facility management services;
• communicate with you about your request or our services;
• operate, maintain, and improve our website;
• measure the performance of our advertising and marketing; and
• protect our website against spam, fraud, and abuse.

Cookies and tracking technologies

Our website uses cookies and similar technologies to understand how visitors use the site and to measure the effectiveness of our advertising. These include:

• Meta Pixel — provided by Meta Platforms, Inc. (Facebook/Instagram). This tool helps us understand the actions people take on our website, such as viewing a page or submitting an enquiry, and allows us to measure and improve our advertising. Meta may use this data in accordance with its own Data Policy.
• Cloudflare Turnstile — used to verify that visitors submitting our contact form are genuine and to protect the site from automated abuse.

You can control or disable cookies through your browser settings. You can also manage how Meta uses your data through your Meta account's ad preferences. Disabling cookies may affect the functionality of the website.

Disclosure to third parties

We do not sell your personal information. We may share it with trusted service providers who help us operate our business and website, including:

• Mailgun — to deliver enquiry emails to our team;
• Cloudflare — to host our website and provide security services;
• Meta Platforms, Inc. — for advertising measurement, as described above.

Some of these providers may store or process data outside Australia. We take reasonable steps to ensure your information is handled securely and in line with this policy.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate or out of date. To make a request, please contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this policy or how we handle your personal information, please contact us at admin@millbrooke.com.au.